Virtual Finance Department: The Scalable Solution for Today’s Dealers

 I joined my friend Paul Meijer on Sunday Night Live to talk about what’s changing inside the finance office and what still matters most: the customer experience. We covered three areas that dealers are actively navigating right now: Virtual F&I, adaptive training, and dealer reinsurance. The common thread is simple—performance improves when process, product knowledge, and accountability come together, whether your team is in-store, remote, or hybrid. In the conversation, I share how my background in dealership operations and building early finance tools shaped the way we train today. We talked through what I consider the three pillars of a high-performing finance department: product knowledge, process execution, and compliance. Not “training once,” but building a system that holds up after the trainer leaves—because consistency is what creates trust, and trust is what drives results. Paul and I also dug into why Virtual F&I is accelerating. Done correctly, it is...